EKHP Consulting is seeking candidates for a Technical Support position in Dallas, Tx. Candidates must have 4 years’ Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions with rationale to the management. Must have strong electro-mechanical aptitude. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.

Pay rate is up to $43 W2 or $47 C2C depending on experience.

People with disabilities and veterans are highly encouraged to apply.

Contract is for 6 months but could be extended.

 

 

I.          DESCRIPTION OF SERVICES

DART DESCRIPTION OF JOB:

Worker will perform computer installs, break-fix, and maintenance of agency PC/MAC hardware, thin clients, laptops/tablets, printers, copiers, and IP Phones. Installs, maintains, and upgrades software for both individual computers and larger networked systems. Worker will image computers, thin client, laptops, and tablets using Microsoft Deployment Server (WDS). Worker will provide assistance in selection of potential vendors/products to incorporate into the future state architecture. Installs/replaces toner as needed according to user manual for the model. Includes cleaning and checking for other supplies such a photoconductor and fuser life. Troubleshoots and resolve basic LAN/WAN connectivity issues. Provides superior customer services. Positions will work and support help desk as needed. Performs other technical duties as assigned.

 

Other Special Requirements:

May require travel to other locations, transportation provided

 

Terms and Conditions:

Background check conducted on selected candidates, including but not limited to education, criminal and social media.

 

 WORKER SKILLS AND QUALIFICATIONS

 

Minimum Requirements:

Years

Skills/Experience

4 Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions with rationale to the management. Must have strong electro-mechanical aptitude. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
Certification MCP or MCAS certification
Certification A+

             

Preferences:

Years

Skills/Experience

4 Experience with Lexmark Printers

 

TERM OF SERVICE

Services expect to start as soon as possible and are expected to be completed by 09/30/2017.

Total estimated Worker hours shall not exceed 1368 hours per worker.  This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

WORK HOURS AND LOCATION

  1. Services shall be provided during normal business hours unless otherwise coordinated through the DART. Normal business hours are Monday through Friday from 8:00AM to 5:00PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 1401 Pacific Avenue Dallas, Texas.

 

bill@ekhp.consulting

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